FREQUENTLY ASKED QUESTIONS

  • SHOP ONLINE

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  • ADD YOUR ❤️ FAVORITES TO CART

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  • PLACE YOUR ORDER

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  • RECEIVE YOUR ITEMS

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ORDERS

WHAT ARE THE DELIVERY COSTS?

Shipping costs are a flat rate of $12 (cost may vary depending on location). Delivery time can vary from 2 to 5 business days, depending on the shipping provider. Please note that deliveries are made during the day, during the week. It is therefore important to indicate an address where you are present. For example: at work.

WHAT IS THE DELIVERY TIME?

Delivery time may vary from 2 to 5 business days, depending on the delivery method used.
Tip: As orders are delivered on weekdays and left at the bottom of the door, it is advisable to write the address where you will be present. Example: your work address.

WHAT IS THE EXCHANGE/RETURN POLICY?

📦 O'vole Return Policy

We want you to be completely satisfied with your purchase. Here are the steps to follow in case of return:

🔹 Return for change of mind


If you change your mind, you have 20 days from receipt of your order to contact us for return instructions.

📩 For any request, write to us at info@creationsovole.com , we will be happy to help you!

Thank you for your trust 💛

IF THERE IS A PROBLEM WITH MY ORDER, WHAT HAPPENS?

📦 O'vole Return Policy

We want you to be completely satisfied with your purchase. Here are the steps to follow in case of return:

🔹 Defective product or order error


If you receive a damaged item or an incorrect order, please:
✔ Inspect the product upon receipt
✔ Contact us by email at info@creationsovole.com within 7 days with:

A photo of the item in question
Your order number
We will then guide you on what to do next.

HOW DO PRE-ORDERS WORK?

The preparation of your order takes 1 to 2 weeks. Delivery times may vary depending on the availability of fabrics.

Contact us for more details!

PRODUCTS

WHAT ARE GROWING CLOTHES?

Clothes that fit your child's body shape and can be worn in multiple sizes, avoiding the need to buy new clothes every time your child grows.

WHAT SIZE TO CHOOSE?

You can consult the size chart here .

WHAT FABRICS ARE CLOTHES MADE FROM?

Our products are made with fabrics without toxic agents for the body and the environment (OEK-TEX certified) . The most common are bamboo and cotton .

WHAT CARE DOES CLOTHING REQUIRE?

It is important to wash your clothes in cold water, on a delicate cycle and with similar colours. Turn your clothes inside out before washing. Do not use bleach. Hang flat to dry. Dry flat preferably or at a low temperature. Do not dry in the sun.

CAN THE SETS BE PURCHASED SEPARATELY?

It is possible to order the sets separately. However, it is more advantageous to take advantage of a discount when purchasing the set.

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