FREQUENTLY ASKED QUESTIONS

ORDERS

HOW DO PRE-ORDERS WORK?
Preparing your order takes 1 to 2 weeks. Delivery times may vary depending on fabric availability.
IF THERE IS A PROBLEM WITH MY ORDER, WHAT HAPPENS?
If there is a problem with your order received, you can contact me by email info@creationsovoles.com or by message via my Facebook page: https://www.facebook.com/creationsovole

PRODUCTS

WHAT CARE DOES CLOTHING NEED?
It is important to wash clothes in cold water, on a delicate cycle and with similar colors. Turn your clothes inside out before washing. Do not use bleaching agents. Hang flat to dry. Dry flat preferably or at low temperature. Do not dry in the sun.

WHICH SIZE TO CHOOSE?
 You can consult the size chart here .

CAN THE SETS BE PURCHASED SEPARATELY?
 It is possible to order the sets separately. On the other hand, it is more advantageous to take advantage of a discount when purchasing the set.
 
     
    SHIPPING
     WHAT IS THE DELIVERY DELAY?
     Delivery time may vary from 2 to 5 business days, depending on the delivery method used.
    • Tip: As orders are delivered during the week and left at the door, it is advisable to enter the address where you will be present. Example: your work address.
    HOW DO EXCHANGES WORK?

    I accept exchanges under certain conditions.

    If there is a problem, contact me within 7 days of receiving your order. Shipping and return costs may be your responsibility .

    Exchange conditions
     *The item must not have been worn or washed.
     *If the item is not returned in its original condition, the return will not be accepted.

    I do not accept returns or cancellations.

    If there is a problem with your order you can contact me by message via my Facebook page: https://www.facebook.com/creationsovole or by email at info@creationsovole.com.